IT for Business: Devices, Platforms, Security and CRM Administration
A practical, operator-level course for the person who keeps a Dubai business running on its technology: setting up devices, managing platforms, keeping data safe, and administering the CRM every team depends on.
Outcomes
What you will learn
- Hardware and devices
- Company asset management
- Software rules and security
- Microsoft 365 and Google Workspace admin
- CRM administration
- Bringing your IT person up to standard
- How business IT is put together
- Networking and internet basics
- and 22 more modules, listed below
Syllabus
30 modules, 60 lessons
01Hardware and devices
Choose, buy and set up the right laptops, desktops, phones and peripherals for a Dubai business team.
02Company asset management
Keep a clean register of every device, licence and account the company owns, from purchase to handover.
03Software rules and security
Set the rules for what software is allowed, how it is installed, and how company data stays safe.
04Microsoft 365 and Google Workspace admin
Run the two main business platforms as an administrator: users, email, files and licences.
05CRM administration
Administer the CRM your teams live in: users, fields, data, pipelines and reports.
06Bringing your IT person up to standard
Get a new or informal IT person to a reliable, documented standard fast.
07How business IT is put together
See the whole picture of a small-business IT setup: the devices people use, the network that connects them, the platforms that run the work, the data that matters and the people who own it. When you understand how the parts connect, problems stop feeling like magic and start feeling like a map.
08Networking and internet basics
Understand office internet, Wi-Fi, routers and connections well enough to fix the common problems yourself. You do not need to be an engineer. You need to know what each box does and a calm order to check things in.
09User accounts and access control
Give each person exactly the access they need and nothing more, across every system. Good access control is quiet and boring when it works, and it is the single biggest thing that limits the damage when something goes wrong.
10Passwords, MFA and identity
Protect every login with strong passwords, multi-factor authentication and a password manager. Identity is the new perimeter: if attackers cannot get past your logins, most attacks stop before they start.
11Email security and safe communication
Stop the attacks that come through email and protect the company from impersonation. Email is the front door for most business fraud, so a few habits and a few settings do most of the defending.
12Backups and data recovery
Make sure no single failure can wipe out the company's files, email or CRM data. A backup you have never tested is only a hope. This module turns hope into a plan you can trust.
13File storage, sharing and version control
Organise company files so people find them, share safely, and never lose the latest version.
14Endpoint protection and updates
Keep every device patched, protected and free of the software you did not approve.
15Mobile devices and remote work
Support staff working from phones, home and on the road without opening security holes.
16CRM data model and structure
Design how contacts, companies, deals and properties are stored so the CRM stays clean.
17CRM for real estate operations
Set up the CRM to run a Dubai property business: leads, listings, viewings and the funnel.
18CRM automation and workflows
Use automation to remove manual work: assignments, reminders, follow-ups and alerts.
19Integrations and connecting your tools
Connect the CRM, email, portals and phone systems so data flows without double entry.
20Data quality and CRM hygiene
Keep the CRM trustworthy: no duplicates, no dead records, no missing fields.
21Reporting, dashboards and business insight
Turn CRM and platform data into clear reports leaders actually use to decide.
22Managing IT vendors and contracts
Buy hardware, software and services well, hold suppliers to what they promised, and never get caught by a surprise renewal.
23Budgets, licensing and IT costs
Plan and control what the company spends on devices, software and services, and cut the quiet waste that drains the budget for nothing.
24Incident response and business continuity
Have a plan ready for the day something breaks, is hacked or goes down, and practise it so the team can actually follow it under pressure.
25Helpdesk and supporting your team
Handle staff IT requests calmly and consistently so problems get solved and logged.
26Troubleshooting and problem solving
Diagnose IT problems methodically instead of guessing, and know when to escalate.
27Managing IT vendors and contracts
Buy hardware, software and services well, and hold suppliers to what they promised.
28Budgets, licensing and IT costs
Plan and control what the company spends on devices, software and services.
29Incident response and business continuity
Have a plan ready for the day something breaks, is hacked or goes down.
30Growing and future-proofing your IT
Scale the setup as the company grows and decide where automation and AI fit.
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